Returns of most unused bags/ backpacks are accepted within 30 days of your order. If your order was on backorder, this would start the day your order ships.

Who pays for shipping back? You do. Why? Because we are a small business & returns are based on customer preferences.

If you want an exchange, text or call us (833) 628-6837 or info@o2totes.com with exchange in the about section

All returns should be sent back to us:
O2totes
20315 E. 9 Mile Rd.
Saint Clair Shores, MI 48080

Free shipping & paid shipping are deducted from original payment method after we receive your return.

Please go here before you send us your return: https://www.o2totes.com/a/506-returns-manager

Follow the prompts for your return.
Make sure you ordered from our website to facilitate a return on the website

If you would like a prepaid return label we will gladly email one to you and deuct that from your return. This will most likely be less expensive than you taking it to UPS or Post office

Cannulas & accessories are final sale